Mitchell mPower

About mPower by Mitchell

About mPower by Mitchell

Your Source for Information and Ideas that Matter

mPower by Mitchell brings together technology leaders and industry experts to provide insights into the ever-changing Property & Casualty and collision repair landscape. On these pages, you’ll find technology trends, industry insights and expert opinions on subjects that resonate across the industry.

Our Authors

Alex Sun

Alex Sun

Alex Sun serves as the President and Chief Executive Officer of Mitchell International, guiding the Company's strategy and day-to-day operations. With a vision for serving the broader claims technology needs for the Property and Casualty claims and collision repair industries, Mr. Sun has led the company's expansion to achieve unparalleled breadth of technology, connectivity, and information service offerings.

Brian Allen

Brian Allen

Brian Allen is a nationally recognized policy expert for workers’ compensation and insurance issues across the country. Allen currently serves as Vice President of Government Affairs for Mitchell’s Pharmacy Solutions team. In this role, Allen provides insight into new legislation and regulations in the industry, authors articles and blogs for industry publications and frequently speaks at conferences across the country.

Courtney Chandler

Courtney Chandler

Courtney Chandler is Senior Manager of Product Management for Mitchell’s Pharmacy Solutions business unit where she drives product vision from conception through launch. Ms. Chandler is an expert in technology, processes and industry regulations and is committed to delivering the best possible outcomes for patients and insurers throughout the claims process.

Dave Torrence

Dave Torrence

As Executive Vice President and General Manager for Mitchell’s Pharmacy Solutions division, Dave Torrence leads the company’s pharmacy benefit and revenue cycle management solutions, serving both Property & Casualty insurers and retail pharmacies in the processing of their workers compensation and automobile injury prescription claims.

Debbie Day

Debbie Day

As Executive Vice President and General Manager of Mitchell’s Auto Physical Damage business unit, Debbie is pioneering new standards and benchmarks in the auto physical damage claims and repairs markets. For nearly 20 years, she has applied her extensive technology strategy and operational expertise to her passion for delivering product innovation and enabling terrific customer experiences.

Ed Olsen

Ed Olsen

Ed Olsen is the Director of Claims Performance Consulting for Mitchell Casualty Solutions. A former medical trainer, claims team manager and chiropractic, Mr. Olsen’s diverse background as both a provider and payer provides him a unique perspective on topics such as casualty claims, medical management, automated medical bill review and claim adjudication.

Erez Nir

Erez Nir

Erez Nir is Executive Vice President and Chief Technology Officer of Mitchell International, where he oversees corporate IT functions across Mitchell's three primary business units—Auto Physical Damage, Auto Casualty Solutions and Workers' Compensation Solutions. In this role, Mr. Nir defines Mitchell's technology vision and sets the company’s underlying solutions roadmap to meet new industry challenges.

Hans Littooy

Hans Littooy

Hans Littooy is Vice President of Consulting and Professional Services for Mitchell’s Auto and Physical Damage division. A recognized efficiency and workflow expert with two related patents to his credit, Mr. Littooy also has extensive technical design knowledge gleaned from his earlier work designing rocket engines for NASA and gas engines for leading manufacturers.

Jackie Payne

Jackie Payne

Jackie Payne is Vice President of Medical Management Services for Mitchell’s Casualty Solutions Group. As a former adjuster, SIU investigator and claims manager, Ms. Payne has helped numerous companies strategically position themselves to capitalize on new opportunities and mitigate challenges in the managed care and workers’ compensation fields.

MG Kristian

MG Kristian

MG Kristian is the Senior Vice President of Human Resources at Mitchell International. An award-winning authority on talent and change management, Ms. Kristian’s passion is helping companies create environments where employees can do their best work, and building the leadership capability to make that happen.

Michael Parker

Michael Parker

Michael Parker is Senior Director of Product Management for Mitchell’s SmartPrice Solutions, overseeing the vision, strategy and roadmap for the product line. An authority on strategic planning and process improvement, Mr. Parker has a passion for combining technology with insight from industry experts to bring innovative solutions to the market.

Michele Hibbert-Iacobacci

Michele Hibbert-Iacobacci

As head of information management and support for Mitchell Casualty Solutions, Ms. Hibbert-Iacobacci has decades of experience in medical billing & reimbursement, regulatory compliance and risk management. A former Chief Nosologist for the National Academy of Sciences, Ms. Hibbert-Iacobacci has authored numerous articles on insurance fraud, analytics, training, claims processing and ICD-10 implementations.

Mike Bishop

Mike Bishop

Mike Bishop is Vice President of Product and Technology for Mitchell’s Pharmacy Solutions business unit and is responsible for technical product strategy, direction and execution. Mr. Bishop brings more than twenty years’ experience in enterprise software development and a genuine passion for purposeful technology advancement to his role.

Mike Lawlor

Mike Lawlor

Mike Lawlor is an expert in auto and property claims practices and is Mitchell’s Vice President of APD Strategy and Partnerships. Serving more than two decades in the insurance industry, Mr. Lawlor tracks evolving trends and provides insight on creating intersecting product and business strategies to meet customer’s changing needs.

Mitch Freeman

Mitch Freeman

Dr. Mitch Freeman, PharmD is the Chief Clinical Officer and Vice President for Mitchell International, Pharmacy Solutions. A renowned expert in pharmacy benefit management for workers’ compensation and auto casualty, Dr. Freeman is a frequent author, guest speaker and thought leader on critical and emerging issues facing the industry.

Monica Zylstra

Monica Zylstra

Monica Zylstra is Vice President of Service Operations at Mitchell, where she leads a global service operation supporting both auto casualty and workers’ compensation customers. Her deep knowledge of process optimization, workflow design, service delivery models and partner management have earned Ms. Zylstra her reputation as an engaging speaker and thought leader.

Nate Raskin

Nate Raskin

As Senior Manager of Analytics for Mitchell’s Auto Physical Damage division, Mr. Raskin is an expert in translating complex business analytics into strategic workflow visioning and SaaS solution design. He is a vocal advocated of simplifying data and making analytics accessible for everyday business leaders.

Nina Smith

Nina Smith

Nina L. Smith is Executive Vice President and General Manager of Mitchell International’s Casualty Solutions. As a passionate, customer-centric business executive, Ms. Smith oversees an organization dedicated to bringing process improvement, greater efficiencies, and lower costs to customers while pioneering new standards and benchmarks in the casualty market.

Norman Tyrrell

Norman Tyrrell

Norman Tyrrell directs the product management and strategic planning activities for Mitchell’s Auto Casualty Solutions division. With more than 20 years’ experience in the insurance and high-tech industries, Mr. Tyrrell is a strong advocate for best practices in product management, technical marketing and global business development.

Olivier Baudoux

Olivier Baudoux

Olivier Baudoux is Vice President of Global Product Management and Strategy at Mitchell. In this role, he oversees product strategy and overall product management for Mitchell’s Auto Physical Damage division. A highly-regarded technical expert, Mr. Baudoux excels in formulating product strategies to meet diverse customer needs, and managing development across global teams.

Rebecca Janzon

Rebecca Janzon

As Director of Marketing for Mitchell’s Auto Physical Damage business unit, Rebecca Janzon is passionate about creating powerful, positive customer experiences and delivering value through Mitchell solutions. Ms. Janzon brings international marketing expertise and in-depth knowledge of software, technology and industrial engineering segments to her role.

Rebecca Morgan

Rebecca Morgan

Rebecca Morgan is Director of Product Management for Mitchell’s Workers’ Compensation Solutions. Her extensive experience in software engineering and creating advanced claims processing solutions are a reflection of her broader passion for continuous improvement, leading teams to high performance, and forming strong partnerships with customers.

Ryan Mandell

Ryan Mandell

Ryan Mandell is Director of Claims Performance for Mitchell’s Auto Physical Damage business unit where he works hand-in-hand with insurance executives and material damage leaders to provide actionable insights and consultative direction for their claims organizations.

Saundra Knight

Saundra Knight

As Senior Manager of Product Marketing for Mitchell’s Auto Physical Damage division, Ms. Knight is an expert in mobile consumer behavior and the impact of emerging technology trends. For more than a decade she has developed market strategy for a wide range of technology innovators, focusing heavily on navigating market disruption.

Shahin Hatamian

Shahin Hatamian

Shahin Hatamian leads the Product Management and Strategy group and oversees product direction, marketing, consulting services and strategic initiatives for Mitchell Auto Casualty and Workers’ Compensation Solutions. With more than 20 years of high-tech industry experience, Mr. Hatamian is an authority on best practices in product development, organizational leadership and business strategy.

Shelley Callahan

Shelley Callahan

Shelley Callahan is the Director of Marketing for Mitchell’s Pharmacy Solutions division and oversees strategy and execution of marketing initiatives for three product lines. Ms. Callahan is a passionate marketer who shares her expertise as an adjunct professor at the University of San Diego and as a frequent guest speaker in the community.

Suzette Price Doherty

Suzette Price Doherty

Suzette Price Doherty oversees Mitchell’s Utilization Review and Peer Review services. Her decades of experience in the property and casualty industry, combined with clinical experience as a registered nurse, have provided Ms. Doherty with broad insight on effective utilization review operations and medical management quality assurance processes.